Frequently Asked Questions

Yes, we accept most major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, UnitedHealthcare, Cigna, and many others. We recommend calling our office to verify that we accept your specific plan before your appointment. Our billing team can also help you understand your coverage and any out-of-pocket costs.

You can schedule an appointment in several ways: online through our website's appointment page, by calling our office at 844.498.2078, or by walking in during our business hours. We offer same-day appointments for urgent matters and accept walk-ins for urgent care services.

Please bring a valid photo ID, your insurance card, a list of current medications (including dosages), any relevant medical records from previous providers, and a form of payment for any co-pays or deductibles. We recommend arriving 15 minutes early to complete new patient paperwork.

Yes, we offer secure telehealth appointments for many non-emergency conditions. Virtual visits are convenient for follow-up appointments, medication management, mental health counseling, and consultations that don't require a physical examination. Contact our office to determine if telehealth is appropriate for your needs.

Our regular office hours are Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM. Our urgent care services are available 7 days a week from 8:00 AM to 8:00 PM. For emergencies outside these hours, please call 911 or visit your nearest emergency room.

Yes, established patients can request prescription refills by calling our office or through our patient portal (if you're registered). Please allow 48 hours for refill requests to be processed. For controlled substances, you may need to schedule an appointment with your provider.

Yes, we provide comprehensive pediatric care for infants, children, and adolescents up to age 18. Our services include well-child visits, immunizations, sick visits, sports physicals, and developmental assessments. Our pediatric specialists are experienced in creating a comfortable, child-friendly environment.

We request at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other patients who need care. Repeated missed appointments or late cancellations may result in a fee. If you're running late, please call us - we'll do our best to accommodate you.

Yes, we have a full-service laboratory and digital imaging center on-site. This means you can get blood work, X-rays, EKGs, and other diagnostic tests done right here without having to visit a separate facility. Most results are available within 24-48 hours, and urgent tests can be expedited.

Patients can access their medical records through our secure patient portal, which allows you to view test results, visit summaries, medications, and more. You can also request a copy of your records by contacting our medical records department. There may be a small fee for printed copies, as permitted by law.